Help Center

Order Issues

1. I received the wrong item. What should I do?
If you received an incorrect item, please contact our customer support team immediately with your order number and a description of the issue. We’ll arrange for the correct item to be sent to you as soon as possible.

2. My order arrived damaged. What should I do?
We’re sorry to hear that your order arrived damaged. Please contact us with your order number and photos of the damage. We’ll work with you to resolve the issue, either by sending a replacement or offering a refund.

3. I haven’t received my order yet. What should I do?
If your order hasn’t arrived within the estimated delivery time, please check the tracking information provided in your shipping confirmation email. If you still need help, contact us with your order number, and we’ll investigate the delay.

Account & Billing

1. How do I create an account?
Creating an account is simple! Click on the "Sign Up" button at the top of our website and enter your details. Having an account allows you to track orders, save your shipping address, and view past purchases.

2. How do I update my billing or shipping address?
To update your billing or shipping address, log in to your account and go to the "Account Settings" section. Here, you can edit your saved addresses and payment information.

Technical Support

1. I’m having trouble placing an order. What should I do?
If you’re experiencing issues while placing an order, try clearing your browser’s cache and cookies or using a different browser. If the problem persists, contact our customer support team for assistance.

2. The website is not loading properly. How can I fix this?
If the website isn’t loading properly, please try refreshing the page or accessing it from another device. If you continue to experience issues, contact us with details about the problem, including the device and browser you are using.